Passenger
FAQs
Here you will find help and guidance
around riding with taxi.gr
Mobile App
How do I download the app?
You can download the App from App Store and from the Google Play Store.
The app is compatible with all mobile devices that have access to both app stores.
Can I book in advance?
Yes, you can book a taxi appointment through the taxi.gr application.
Open our mobile application, tap the “Now“ button at the bottom right hand side of the screen and the “Schedule a ride” menu should pop up; schedule to the desired date and time and tap on “Select pickup time“, then proceed to enter the pickup and destination.
I would like a price quote
You may obtain a quotation through our App. Kindly note that the prices margin’s differ according to the type of vehicle chosen. Rides with “as soon as possible” are cheaper than rides with other type of vehicles.
How do I add a credit card?
Open the taxi.gr App, select the “Payments“ option found in the side menu (the three lines on the top left hand of the screen), tap on “Add a credit card“ and enter your credit card details. Once done, tap on the “Add Card“ button at the bottom of the screen.
I would like to change the payment method
The payment method can be changed easily from the App.
Select “My Rides“ from the main menu, then “Upcoming Rides“ followed by “Edit payment“. The different payment methods will become available to you on screen.
Amending my personal details
You may edit your details through the App. Open the main menu, where you will see the “Edit Profile“ option beneath your name at the top left hand side of the screen. You may edit the following fields: Name, Surname, Phone and Email Address, Home and Work Address.
Should you have any issues kindly contact us on [email protected]
Can I amend my trip?
Οpen the Menu on our App (the three lines on the left hand side) and select “My rides“. You should see the booking in the “Upcoming“ section. Cancel the trip and re-book it with the correct details.
I would like to cancel a trip
If you you have pre-booked your ride, the booking can be cancelled by selecting the “Upcoming “ in the “My Rides“ section, and selecting “Cancel ride“. Once the booking has been cancelled you will receive a notification stating that booking has been cancelled.
If you have booked your ASAP ride, the option will display on the main map, on the right hand side of the screen.
Most Popular Questions
Pricing policy
Our prices are determined based on the official Taxi price list and based on the taximeter. They vary depending on the type of vehicle you choose, the time and the traffic.
How can I book a ride?
You can do it through the taxi.gr application (App Store or Google Play).
How can I get a receipt?
Ask the driver for the receipt at the end of the ride. All drivers are obliged to issue a tax document.
How can I contact you?
You can contact us by sending an email to[email protected]or via Facebook.
What are the payment methods you offer?
We offer three different payment methods: Cash or Card.
If a booking has already been placed, and upon booking the payment method was set as “Cash”, you can go on your Upcoming bookings and edit the payment from there.
You can choose to change the payment method from Cash to Card or vice versa, even if the ride has already started.
You can only pay by card via our mobile app – this also includes Apple Pay and Google Pay.
What is Taxi category?
Taxi offers the shortest waiting time for the quickest pick up. Taxi is basically the nearest car to you. The vehicle you get picked up by could be small, large or even fancy.
Can I request a specific driver?
Our system automatically assigns the driver who is the closest to the pick up location. This is done to maintain low waiting times for our clients.
I do not wish to receive marketing emails
You may unsubscribe from marketing emails at any time. Just find one of our them in your email list. At the bottom you will find a clickable button with the words: “Want to change how you receive these emails? You can unsubscribe from this list”.
Alternatively, you may contact us by sending an email to[email protected] and we will gladly assist you with your request.
I would like to delete my account/profile
Your profile can be deleted from the “Edit Profile“ section on our App. Kindly select the “Delete Account“ option.
Your trip
Payment methods
We offer different payment methods: Cash or Card.
If a booking has already been placed, and upon booking the payment method was set as “Cash”, you can go on your Upcoming bookings and edit the payment from there.
You can choose to change the payment method from Cash to Card or vice versa, even if the ride has already started.
You can only pay by card via our mobile app – this also includes Apple Pay and Google Pay.
Waiting time
We allow a grace period of five minutes. If the customer boards the vehicle after the grace period expires, the driver may charge extra according to the official taxi price list. The surcharge will be applied to the final price paid by the customer.
For flight arrivals, we allow a grace period of 30 minutes after the flight lands. The official landing time shall be that provided by the Athens International Airport website.
For ferry arrivals, we allow a grace period of 30 minutes applies after the ferry berths.
How can I contact my driver?
When the booking was placed through the taxi.gr App, you will be able to see the driver’s details on your booking information once your trip has been accepted and/or while the trip is in progress.
You cannot contact a driver once a trip has ended. Should you have any issues, or have left something behind in the car, kindly contact us by sending an email to[email protected]
I lost an item in one of your cabs
If you have left something behind in one of our cabs please contact us by sending an email to[email protected] so one of our agents can assist you.
If it just happened, we will get in touch with the driver to help you trace your item. We will ask you to describe your item (item, colour, brand etc.).
Any items found in our vehicles following drop off will be deposited at the Lost and Found department at our Head Office in Leof. Athinon 142, Athina 10442. If found, you may collect it from our offices (upon confirmation that the item is at the office) at your convenience, or request the item to be delivered to you. A standard delivery charge will apply based on the location.
Where is my driver?
If the booking was placed through the taxi.gr App, you will receive constant notifications as soon as the driver is on their way. You may also track the driver’s whereabouts in real time.
Cancellation charges
You will receive a full refund should you cancel a ride prior to our driver being dispatched.
It shall remain at our discretion whether to issue a refund at all if our driver has been dispatched or has arrived at the pick up address.
Size of luggage that fits in car
Luggage size and amounts depend on the vehicle selected.
Kindly contact us by sending an email to[email protected], so we can guide you on the best vehicle to suit your needs.
Feedback/Complaints
Driver arrived late
Kindly note that the time of arrival shown for ASAP bookings is an estimate and there may be some factors such as roadworks or traffic which will result in the estimated time being slightly higher.
Alternatively, if the driver arrived late for a pre-booking, please send an email to [email protected] our team can investigate further.
I was never picked up
Please contact us by sending an email to [email protected], so we can assist you in real time.
We would appreciate it if you could ensure that you did not have any missed calls from our driver who may have tried reaching out and waited the allotted time prior to marking the ride as a “no show”.
In exceptional circumstances the driver might have mistakenly collected another client. In instances such as these, should the payment method was set to card and the driver marked the booking as completed, you will receive a full refund for your ride.
Unsafe journey
First of all, we are very sorry to hear about your experience. Passenger safety is of utmost priority for taxi.gr and we take such feedback very seriously.
Kindly send an email to [email protected] with your contact number & time and date of booking. This information will enable us to double check with our internal systems to confirm the speed of the vehicle and ensure immediate feedback is provided. Additionally, the incident will be escalated to the relevant department in case of any disciplinary action to be taken according to our internal procedures.
My driver was rude
Thank you for taking the time to bring this to our attention. We are very sorry to hear about your experience. We work hard to ensure our customers feel safe throughout their journey with us.
Kindly send an email to [email protected] with your contact number & time and date of booking. We will escalate the issue and carry out an internal investigation so as to ensure the appropriate disciplinary action is taken, in line with our procedures. We will contact you within five business days with an update on this case.
I was charged twice
When you choose to pay by card, the fee is temporarily blocked from your card. Should you cancel the ride, you will be automatically refunded, as funds will only be taken once the ride has been completed.
Should it still result that the payment was deducted twice, kindly forward us the proof of payment via email to [email protected] so we can escalate it with our Online Payments department
Driver overcharged me/had no change
Kindly send an email to [email protected] with all the booking details, including the mobile number you booked from.
Our team will then investigate the matter and will get back to you within five working days.
Driver took a long route
As a passenger you have the right to advise the driver of any preferred route to your destination, as long as this request is reasonable in reaching your point within a similar amount of kilometres.
To avoid traffic or certain road conditions, your driver may choose to take a longer route.
Our Fleet
Here you will find everything you need to know about our ride and car categories
- Taxi: Vehicles manufactured in 2013 and earlier
- Comfort: Vehicles manufactured 2014 and newer
- Premium: Vehicles with specific luxury features.
- Executive: Luxury vehicles manufactured in 2017 and newer
- Station Wagon: Large vehicles regardless of brand
- Van: Includes vehicles with 5-7 seats with lots of luggage
Work With Us
Partner Drivers
Partner drivers can apply through our website.
