Partner Driver
FAQs

Simply download the app on your new device from your Apple App Store or Google Play Store and login using your account details (username and password).

The latest versions of all taxi.gr Apps including the taxi.gr Driver are available on Google Play and the App Store. Simply download and get going!

In App or Portal-related technical issues should be reported on [email protected].

If you cannot log in to your portal or app, please make sure your username and password are correct. The username is always in small letters.

If your vehicle falls under multiple categories and you wish to select or remove certain categories, you can do so my logging on your app, going online, selecting the vehicle icon, and choosing which categories to keep.

• From your main app profile page on Settings, you can toggle auto-accept On or Off.
• Trip will be auto accepted within 3 seconds timer.
• It is possible to decline the trip within the 3 seconds time frame. Once a trip is declined, the auto-accept feature will be automatically disabled.

Checklist:

• taxi.gr Driver app notifications are enabled on your phone.
• Your app is updated to the latest version.
• Phone sound is ON.
• If your phone is connected to the car Bluetooth or USB cable, the sound may automatically mute or deactivate.
• Battery and data save modes are turned OFF.
• Clear any other apps working in the background.
• Phone is placed close to the car windscreen.
• If you’re still encountering issues, please send an email to [email protected]

To drive with the taxi.gr Driver App you need a smartphone which has internet connectivity (mobile data), access to Google Play or App Store and location services (GPS).

• Android – Improve location accuracy by ensuring that Wi-Fi and Bluetooth functions are on.
• IOS – Ensure location setting is on whilst using App.
• Make sure battery and data save modes are switched OFF, as these usually do not allow apps to actively work in the background.

If you forgot your password, you can reset it by clicking on ‘Forgot password?’ on your Portal. You can also reset it from the taxi.gr Driver app.

If you are still facing issues, please send an email to driver@taxi.gr. A new password activation link will be sent via email.

• Go online on your taxi.gr Driver App.
• Select the vehicle you wish to operate with.
• Click on Heatmap.
• Highlighted areas show you where we are getting the most bookings from.
• Heatmap data is updated every 5 mins. Hence between those 5 mins, every time a user request heatmap will be shown the same data.

If are you not receiving trips, please make sure you:

• Are using the latest app version.
• Are in areas of high demand by ensuring you follow the in-app heatmap.
• Have a stable internet connection; battery save mode is turned off.

If the tips above didn’t help, please contact us by sending an email to [email protected]

If the map is not loading correctly or not loading at all, make sure you have a stable internet connection.

If you notice an incorrect address or missing street on the map, please contact us by sending an email to [email protected]

With taxi.gr, clients can make a cash or in-app (credit card/Apple/Google Pay) for their rides.

Partner Drivers are responsible for collecting cash from clients for cash-paid rides. If the rider for whatever reason refuses to pay or pays less, please contact us by sending an email to [email protected] immediately.

If the client has paid via pre-paid or in-app, you will be notified on the driver’s app. Please do not ask the passenger for a cash payment.

The customer can change the payment method directly from the ride information screen while the ride is ongoing.

The taxi.gr platform operates automatically with one main principal – pick up time.

The platform automatically assigns the ride to the nearest Partner Driver available within the appropriate category. Trips must be accepted within 20 seconds. Should the trip remain unaccepted or be declined, the trip will be automatically re-assigned to another Partner Driver immediately.

Refrain from smoking in the vehicle. When smoking outside the car, ensure that the vehicle remains odourless.

You should never communicate internal issues, make negative comments or complain to passengers. This makes them feel uneasy and almost always has a negative effect on the rating that they will give you. What is more, your credibility towards us is questioned.

Partner Drivers can register improved ratings by:

• Being punctual, driving safely and always respecting the highway code.
• Ensuring that all vehicle doors are securely closed before vehicle is set in motion and that passengers do not board or descend the vehicle unless the vehicle is at a complete standstill.
• Assisting passengers with any reasonable needs, to the best of one’s ability.
• Always having spare change for cash paying passengers.
• Ensuring that vehicle is always kept clean inside and out.
• Dressing appropriately.
• Giving clients a courtesy call on the way to pick up.
• Greeting passengers and wishing them well once they reach their destination.
• Letting passengers enjoy an environment which is adjusted to their liking, including heating or cooling, music choice and volume adjusted to reasonable comforts.
• Keeping your vehicle smoke free, have the legally required cab safety accessories.
• Not giving a receipt can often be a reason for lower ratings from the passengers. Don’t forget to give the receipt to your passengers after every ride.

• This feature allows a maximum of three intermediary stops between the first pick-up and drop-off, therefore a maximum of five stops (start trip – 1st stop, 2nd stop, 3rd stop – end trip).
• Partners receive an alert to accept a ride in the normal way. Once accepted, the app will guide partners to the first pick-up.
• Important – any cash amounts to be collected at the end of the multiple stops trip, not during the intermediate stops.

Passenger luggage can be placed both in the trunk and in the seating compartment of the vehicle, as long as the luggage fits through the doorway of the vehicle. Please make sure that the luggage properly fits in your vehicle, and that you help the customer load and unload their belongings.

After every ride, check immediately to see if the customer left any personal belongings behind. If you find any lost items, please follow these steps:

• At your earliest convenience contact us by sending an email to [email protected] after the ride is finished.
• The customer may contact you and make arrangements to retrieve the item.
• If you have already deposited the item/s at the Contact Centre, kindly guide the customer to get in touch with us by sending an email to [email protected]

Before starting any trip, always cross-check the name of the client and the final destination.

If you picked up the wrong rider, please sent us an email to [email protected] and we will be able to guide you.

If the ride was on card and the client is asked for cash, please sent us an email to [email protected] so the client can be refunded accordingly.

If you are involved in an accident, confirm that customers are safe that they do not need to be transported to a hospital, immediately complete a trip and ask the customer to call a vehicle again through the app.

If you were involved in a serious accident, please prioritise calling an ambulance and the police.

taxi.gr customers have the right to:

• Display the Special ETX Car Driving License and the Official Price List in a prominent place.
• See, upon request, a true copy of the Special Driving License ETX Car issued by the Ministry of Transport of Greece, which will be available at all times.
• Advise the Driver Partner of any preferred route to reach their destination during a ride, as long as this request is reasonable and maintains similar mileage.
• Enjoy an environment that adapts to the customer’s preferences, including heating or cooling, music selection and volume adjusted to reasonable comforts.
• Prevent the co-driver from being distracted by anything under their control, including illegal use of a mobile phone while driving.
• Request and receive a tax receipt at the end of the trip.
• Enjoy a smoke-free environment – smoking inside the vehicle is illegal.

A taxi.gr Partner Driver has the right to respectfully demand behaviour and actions that put trip safety above all, using their better judgement to ensure passenger rights and responsibilities, as well as their responsibilities, are always respected and adhered to.

Any Partner Driver will always have the right to terminate a ride should it be established through responsible judgement that inappropriate, violent or offensive behaviour is experienced during a ride.

If a customer behaved inappropriately, you were the victim of a crime, or happened to be in a dangerous situation, please provide taxi.gr with the necessary information by sending an email to [email protected]. The necessary actions will be taken.

If a passenger soiled your vehicle, please be informed that you can ask a customer to cover the cleaning costs.

taxi.gr is committed and focused to the safety and security of Partner Drivers and customers. We insist to follow these standards to ensure safety while ride-hailing and using the taxi.gr platform:

Before accepting rides:

• Ensure that the vehicle is appropriately fuelled for your working day.
• Make sure that the vehicle is in a good mechanical condition to avoid unnecessary breakdowns.
• Double check the customer’s details before starting the ride i.e., name, drop-off location, etc..

 During a ride:

• Comply to the local traffic laws and speed regulations.
• Be responsive to road and weather conditions and adapt your driving accordingly.
• Avoid using electronics whilst driving. Make use of a Bluetooth device and a smart phone holder instead.

Dropping off:

• End a ride in a well-lit and safe location.
• If there are any price disputes, kindly ask the customer to report the matter to taxi.gr for assistance. Do not argue with or collect any additional items from the customer.

Additional safety standards:

• Ensure that you are physically and mentally fit to conduct your working slot. Do not drive if you are tired or fatigued.
• Never drive under the influence of alcohol or drugs.
• While driving at night, ensure head and taillights are on.

Under no circumstances should partners have their friends or family members in the same vehicle.

You’re not allowed to claim taxi.gr or other platform’s requests while you already have passengers on board. You can claim taxi.gr requests only after you have dropped off the passenger you already have in the car.

taxi.gr allows partners to install a camera in their registered vehicle for safety reasons.

Please check local regulations. Clients need to be advised if a camera is installed.